• Step 1: Register - Registering as a buyer on uk-liquidation.co.uk is free and easy. Simply click here to complete the new member registration application. Depending on the information you submit, you will receive a response confirming your membership within 24 to 72 business hours.
• Step 2: Find Stock - Browse auctions on our site be performing a basic keyword search from the search bar on every page, or clicking on Advanced Search beneath the search bar for multiple criteria. To be notified automatically when items of interest to you are added to our site, set up a Search Agent or sign up for Email Alerts.
• Step 3: Bid - Once you have a valid user account, you may bid on any auction by entering your maximum bid in the "Place Bid" box on any auction view page.
• Step 4: Pay for an Auction - We accept Credit Card / Debit Cards. If you wish to pay by maestro card phone customer services on 01908 607749
• Step 5: Receive Assets - Assets are typically shipped within 6 business days of receipt of payment.
• Step 6: Manage Your Account - Visit the My Account section to view transactions, change your profile, set up saved search agents, add auctions to your watch list, and more.

For help with registration you can telephone or email the Customer Service Helpdesk in the UK. For details please click the underlined link.

For help with registration you can telephone or email the Customer Service Helpdesk in the UK. For details please click the underlined link.

If you have forgotten your password or user name, you can request for it to be emailed to you by clicking on the link, "Forgot your Password or Username?" at the top of this page, alternatively you can click here.

• Home Page - Some of our very best deals are featured in the Hot Deals section of our Home Page. Click on a category title to browse by product category.
• Search Bar - Use our search box to find auctions by keyword, product category, location, lot size, condition, or shipping option.
• Advanced Search - Use our Advanced Search to find auctions that meet more detailed criteria. You are able to search by seller, auction id, auction title, price, and many other criteria.
• Email Alerts - If you sign up to receive our Email Alerts, you can receive weekly emails and/or occasional Special Alert emails depending on your preferences.
• Search Agents - Search Agents are product searches that you create based on the specific criteria you indicate. To enable a Search Agent, log into My Account and click on the Search Agents tab. If matching results occur, we will email you with the matching results twice a week.

• Awaiting Disposal - These products are deemed uneconomical for repair by the manufacturer or supplier. These products are generally only suitable for spare parts. Products under this classification may be missing key components.
  
  
• After Test - These products are classified as “Non working Lots”. These items have failed a basic pass/fail test and are deemed as faulty. Products that appear in these auctions could range from repairable to only suitable for spare parts. Some of the items that feature under this classification may have no box, instructions and/or are missing accessories and could be damaged internally or externally.
  
  
• Export Only - This is where there is a stipulation that the product must be exported outside of the UK. We will require proof of shipping to confirm this..
  
  
• Graded - These goods have been tested or refurbished. This means that once returned they have been processed, tested, fixed and repackage.
  
  
• Brand New - These products are classified as “Brand New Lots”. Sealed, unopened and in the original manufacturers box.
  
  
• Returns / Awaiting Inspection - These products have been returned to either a high street chain or to the manufacture and will contain working and non working products. All products will require testing and or repair before resale. On occasions the products maybe products that have been refurbished and then failed again when on test..

UK-Liquidation sells surplus merchandise on behalf of manufacturers, wholesalers, liquidators, retailers, refurbishers, financial institutions, public sector agencies, service companies and logistics providers.

Simply click the Questions and Answers link in the Lot Details page and send your question to our Customer Service Helpdesk.

Questions related to the condition of property or maintenance records cannot be answered on the telephone by UK-Liquidation employees.

Note: UK-Liquidation sells merchandise 'as is' and 'where is' and it does not always receive full product information with the items. It may not be possible to supply buyers with all the information requested.

Email Alerts allow you to receive regular sales related emails of specific interest to you, based on the category selection choices you have made. Selecting any mailing category will also mean that you will receive occasional Special Alert emails highlighting special deals.

You can sign up for Email Alerts at any time and do not need to be registered in order to receive them.

We recommend that you register with us to receive Email Alerts.

HOWEVER:

To receive these without registering, simply click the 'Email Alerts' link in the navigation to the left under 'Buyer Support'. All that's required is an email address.

Click on the 'Email Alerts' link in the left-hand navigation under 'Buyer Support'.

You will enter a 2 step process. 

First enter the email address that you used to sign-up with and click the 'Step 2' button.

A screen will then be displayed highlighting all the Mailing Categories you have previously subscribed to including those (if appropriate) at 'Pending Verification' status due to previous amendments.

At the bottom of this page will be a link saying 'Lost your Verification Email? Click here to have another one sent.' 

Please click on the link and a new Verification Email will be sent you.

If you have previously signed up for 'Email Alerts' you can change your subscriptions at any time by clicking the 'Email Alerts' link in the navigation to the left under 'Buyer Support'. 

You will enter a 2 step process.

First enter the email address that you used to sign-up with and click the 'Step 2' button.

A screen will then be displayed highlighting all the Mailing Categories you have previously subscribed to.

Simply check / un-check the relevant boxes to remove or add your email address to various categories and then click the 'Update Subscription' button.

For your security and protection you will be sent an email confirming these changes which you must verify. Failing to verify will mean that you receive no mailings in relation to changed categories. 

Click on the 'Buyer Alerts' link in the left-hand navigation under 'Buyer Support'.

In the lower box on this page enter your current and new email addresses and click "Update Email". You will receive a verification email to this new address confirming the changes, failure to click on the link provided will result in you receiving no further Email Alerts.

NB: For registered customers this will not change the email address to which system generated / account related emails are sent. To do this Log in to My Account and change the email address under Profile > Email. 

Click the 'Unsubscribe' link in a mailer.

OR

Go to 'Email Alerts' in the left-hand navigation, sign-in using your email address and then update your chosen mailing categories as required.

NB: There is no way to unsubscribe from email sent that directly relates to business transactions you have chosen to make.

First you should log in, then use 'My Account > Watchlist' to check the status of the bids. Use your browser refresh button or select “Auto-Refresh” to keep this up-to-date.

Yes. For Open Internet Auctions it is suggested you bid the maximum price you are prepared to pay for the lot and then let the system bid automatically in bid increments for you. See Proxy Bidding above.

After the sale has closed, the winner will receive a successful bidder email notification with payment instructions.

Once we receive and process your payment, we will notify the warehouse that the property can be released to you or your designated shipper. You will receive an email that advises your goods are cleared for collection.

No, a bid is a binding contract. Once the bid has been placed, it cannot be cancelled or retracted.

It is not our policy to reveal the identities of other customers to preserve the integrity of the process.

For a real time picture of the status of your bids in an Open Internet Auction please check your My Account > Watchlist.
You should use your browser refresh button or enable the 60 second Auto-Refresh tool to keep this up-to-date.

We do not advise you when you are outbid to prevent clogging your email account with emails.

Your invoice will reflect all charges including the final bid price, the Buyer’s Premium (if applicable) and any applicable taxes. Any packing and delivery charges will be on a separate invoice.

If you are the winning bidder of an auction, as soon as the auction is closed you will receive an e-mail notification with payment instructions. You may pay for your auctions online by logging into My Account and click on Pending Transactions in the My Account tools.
UK buyers may pay via Credit card / Debit cards. If you wish to pay by maestro card phone customer services on 01908 607749

All international buyers must pay by Credit card / Debit cards.

A Buyer's Premium is a standard auctioneering fee that helps cover the cost associated with sourcing products, marketing auctions, running the marketplace and managing services such as payment collection, fulfillment, shipping and inspection. Unless otherwise stated in the auction, our standard Buyer's Premium is 5% of the final bid price.

Full payment must be received within 3 working days of the successful bidder email date/time. 

For further details see also the response to “How do I receive an invoice”?

You will be sent email notification of the amounts and payment requirements in a 'Winning Bidder Email' email.

When payment has been cleared, you will be informed by email with ‘Thank you for your payment’ in the subject line, there will also be a link to the My Account section where your invoice can be found, by clicking on the 'Invoice' tab. It will have changed status to ‘paid’, and include the unique payment code.

The invoice will show your winning bid amount, the Buyer’s Premium (if applicable) and any applicable taxes, together with a Waiver and Release form to enable collection.

Other forms available in My Account are the End-User Certificate and Authorisation to Collect for use where equipment requires an Export License or when sending a third party for collection.

A cancellation fee is applied to any late payments. This fee is 25% of the outstanding purchase price (or minimum 100 GBP) as liquidated damages for breach of contract.

If we do not receive the funds or payment within the specified timeframe, your transaction can be cancelled and your account suspended.

For Online payments UK-Liquidation accept Visa Debit, Visa Electron, MasterCard and Solo.

NB: We do not accept Maestro cards for online payments

Phone- Maestro, Visa Debit, MasterCard and Solo.

VAT is charged as follows: Only if an export license is required the user must complete and return to UK-Liquidation the “End User Certificate” which is also available in My Account and accompanying letter. Please note the letter should be printed on the end user or consignee’s official letter headed stationery.

Note: Shipping estimates are subject to change based on rates charged by carriers. We will find and present the best rates available to Liquidation.com. All items are shipped by truck or ground service unless specified otherwise.

Consolidation must be requested within 48 business hours of winning the auction and prior to payment. Please contact us at 01908 607749

The following information is needed for consolidation:

• Point of contact
• Phone number
• Address
• Is this a business with a loading dock or residential address

• Management of the entire logistical process of picking up and delivering goods.
• Shipment tracking.
• Assistance with questions regarding international shipping arrangements.
• Detailed reporting.
• Dedicated customer service support.
• Liaise between buyers and sellers to provide neutral, unbiased support in the event of a dispute.
• Minimization of your liability by using FOB destination shipping methods rather than FOB origin, thus protecting the buyer's right to dispute the merchandise.

• Cuba
• Iran
• Iraq
• Libya
• North Korea
• Sudan
• UNITA (Angola)
• Afghanistan
• Belarus
• Bosnia-Herzegovina
• Burma
• China (PR)
• Croatia
• Haiti
• Indonesia
• Kosovo
• Liberia
• Macedonia
• Nigeria
• Rwanda
• Slovenia
• Somalia
• Syria
• Vietnam
• Yemen
• Democratic Republic of the Congo (formerly Zaire)
• Zimbabwe

UK-Liquidation offer one of the cheapest delivery services for pallets available in the UK, however we also offer the option to collect your goods. If you do decide to collect your items, you must do so within 7 days of the auction closure. The cardholder must be present during collection along with the card used to make payment. You will need to contact uk-liquidation.co.uk in order to make a collection appointment on 01908 607749 or 01908 608749.

UK-Liquidation do not accept the return of their goods.

• Category Page - You can select auctions you are interested in by checking the boxes next to the auctions, then click on the "Add checked items to watchlist" link located at the top and bottom of the list.
• Auction View Page - Click on the link at the top of the auction listing to add the item to your watchlist.

There is also a link in your account that will show you specific questions you have asked about an auction and the sellers response.