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Buyer Help



UK-Liquidation is the leading source for acquiring surplus assets in bulk lots. Buying on our site is easy -- just follow a few simple steps as pictured here. For answers to some of the most frequently asked questions, please see below.

How It Works

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Introduction

Registration

Finding Merchandise

Bidding

Payment

Shipping

After Receiving Merchandise

Submitting a Dispute

Other Questions

Introduction

What can I find at UK-Liquidation?

At our online marketplace, UK-Liquidation, we offer a wide variety of bulk wholesale merchandise to cater to the unique needs of professional buyers. We offer new, used, refurbished, returns, closeouts, and even salvage merchandise in many different categories. Most UK-Liquidation auctions start at £1 with no reserve, letting the marketplace decide the final price. New auctions are added daily, so be sure to visit our site frequently.

How can I buy from UK-Liquidation?

  • Step 1: Register - Registering as a buyer on UK-Liquidation is free and easy. Simply click here to complete the new member registration application. Depending on the information you submit, you will receive a response confirming your membership within 24 to 72 business hours. Please note that UK–Liquidation now accepts registrations and bids from customers based both inside and outside of the United Kingdom.
  • Step 2: Find Merchandise - Browse auctions on our site by performing a basic keyword search from the search bar on every page, or clicking on Advanced Search beneath the search bar for multiple criteria. To be notified automatically when items of interest to you are added to our site, set up a Search Agent or sign up for Email Alerts.
  • Step 3: Bid - Once you have a valid user account, you may bid on any auction by entering your maximum bid in the "Place Bid" box on any auction view page.
  • Step 4: Pay for an Auction - We accept Credit Card and Wire Transfer. We do not accept PayPal payments at this time. Auction winners based outside the UK can only make payment by wire transfer.
  • Step 5: Receive Purchases - Assets are typically shipped within 2 business days of receipt of payment. UK-liquidation users based outside the UK must arrange their own shipping at their expense.
  • Step 6: Manage Your Account - Visit the My Account section to view transactions, change your profile, set up saved search agents, add auctions to your watch list, and more.

Registration

How do I register?

Registering as a buyer on UK-Liquidation is free and easy. Simply click here to complete the new member registration application. Depending on the information you submit, you will receive a response confirming your membership within 24 to 72 business hours.

Please note that UK–Liquidation now accepts registrations and bids from customers based both inside and outside of the United Kingdom.

Why do I need to register?

Buyers and sellers must register with us because we need to collect information for legitimacy verification. Note: Government Liquidation or LiquiBiz users who have not registered with UK-Liquidation must register on UK-Liquidation before being able to buy or sell on our site.

What do I do if my application has not been accepted?

To request a review of your application, you may call the Customer Service team on 01908 607749.

How do I change my user ID?

You cannot change your user ID. If you must change your user ID, you will have to re-register with a new user ID.

What do I do if I forget my user ID and/or password?

If you have forgotten your user ID and/or password, please click here.

Finding Merchandise

How do I start buying?

Once you have registered and found auctions of interest, place your bid by entering your maximum bid in one of the "Place Bid" boxes located at the top and bottom of the auction page.

How do I find merchandise?

Find merchandise easily using one of the following methods:

  • Home Page - Some of our very best deals are featured in the Hot Deals section of our Home Page. Click on a category title to browse by product category.
  • Search Bar - Use our search box to find auctions by keyword, product category, location, lot size, condition, or shipping option.
  • Advanced Search - Use our Advanced Search to find auctions that meet more detailed criteria. You are able to search by seller, auction id, auction title, price, and many other criteria.
  • Email Alerts - If you sign up to receive our Email Alerts, you can receive weekly emails and/or occasional Special Alert emails depending on your preferences.
  • Search Agents - Search Agents are product searches that you create based on the specific criteria you indicate. To enable a Search Agent, log into My Account and click on the Search Agents tab. If matching results occur, we will email you with the matching results twice a week.

What types of merchandise do you offer?

We sell bulk inventory merchandise including returns, closeouts, refurbished merchandise, retail-ready merchandise, etc. Our categories of product consist of clothing & accessories, jewelry & watches, computers & networking, consumer electronics, general merchandise, housewares, hardware & equipment, and vehicles.

What conditions of merchandise do you offer?

  • New - New assets are in original packaging and possess all of the characteristics/qualities/features as advertised by the manufacturer. Traditionally, they are overstock items that were never offered for sale in a retail environment or used in any way.
  • Refurbished - Refurbished assets are used but have been inspected, tested, and restored to full working condition. They rarely come in original packaging and seldom contain any documentation or any additional parts and/or accessories. Due to their operational history, refurbished assets possess noticeable cosmetic defects and blemishes, including but not limited to dents, scratches, and signs of age.
  • Surplus - Surplus products were previously available for sale in a retail environment but were never sold. They usually possess one or more price tags and/or stickers, indicating multiple markdowns, and have been exposed to appreciable customer contact. In addition, since most of these items are sent through a reverse supply chain (e.g. from a retailer back to a centralized warehouse), they can show signs of further handling. Accordingly, Surplus product may exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturers packaging.
  • Returns - Returned merchandise was sold to a customer, who then either physically brought the item back to a store or mailed it to a specified location. Reasons for returning a product may not have any correlation to its usefulness (i.e., size, color, model, etc.), and as a result that product may be in fine working order. The majority of returns, however, do have some operational and/or cosmetic problem. Depending on a company's return policy, these items may also reflect a measurable amount of use. In addition, since most of these items are sent through a reverse supply chain (e.g. from a customer back to a store or a centralized warehouse), they can show signs of further handling. They generally do not come in original packaging and often do not have any of the advertised documentation or additional parts and/or accessories. Accordingly, returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturers packaging.
  • Salvage - Salvage assets have been identified as defective for reasons concerning their functionality, appearance, or both. Salvage assets usually can only be used for parts.

Who supplies this merchandise?

Companies selling surplus merchandise on UK-Liquidation include retailers, manufacturers, public sector agencies, financial institutions, service companies, and logistics providers.

How can I be notified of items for sale?

You may sign up for Email Alerts or set up a Search Agent in order to be notified when new merchandise is available.

What if I have questions about an auction?

A Buyer can ask a Seller a question about any of our auctions. Click on the "Questions and Answers" icon on any auction page and type in your question. The question will be sent directly to the seller, and the seller will post their response to your question on the Q and A board. Note: Before asking a question, please check to see if someone else has already posted the same question.

How can I find out where the merchandise is located?

The location of the merchandise can be found under the Asset Information section of the auction page.

How do I file a dispute?

Disputes must be filed within a reasonable period of time following delivery of merchandise and a dispute form must be submitted. To download a PDF version of our dispute form, please click here. We will investigate the matter and come to a resolution within 10 business days. All parties must abide by the dispute resolution provided by UK-Liquidation.

What is your policy regarding chargebacks and credit card fraud?

UK-Liquidation offers an efficient dispute process, providing resolution for any dispute filed because of gross misrepresentation. As per our terms and conditions, buyers have agreed to use this dispute resolution process and should not use credit card chargebacks as an alternative way to resolve a dispute. Any buyer who attempts to rescind a credit card transaction (i.e. chargebacks) without our express written consent will be IMMEDIATELY banned from UK-Liquidation.

Bidding

How do I place a bid?

Place your bid by entering your maximum bid amount in the "Place Bid" box on any auction view page.

Once you click "Submit Bid," we will ask you to provide your shipping and credit card information. After you have provided us with this information, the system will display a confirmation screen of all your desired bids, allowing you to verify your information before you click on "Confirm Bid". You will need to submit your shipping and credit card information only once per auction, and the credit card information provided will only be used for the purpose of bidding on this auction. Upon winning an auction, you will still need to use one of the designated payment options.

Why am I required to submit shipping and credit card information to place a bid?

This information is used for your protection for validation purposes. A validated bidding environment protects your interest and ensures that only qualified buyers are bidding against you. Should you become a winning bidder, this information is needed to ensure timely processing of your transaction and rapid receipt of your merchandise.

How can I automatically increase my bid? What is Proxy Bidding?

You can use Proxy Bidding to automatically bid for you. To use this feature, enter your maximum bid amount (highest bid that you are willing to pay) into the bid box on the auction page. Our system will record your "maximum bid" amount and place a bid at the current LOWEST minimum bid. If another bidder outbids your LOWEST minimum bid, the system will automatically place another bid for you putting you back as the current winning bidder. The proxy bidding system will continue to make LOWEST minimum bids on your behalf until you are the winner of the auction or until another bidder bids higher than your proxy bid. Proxy bids are completely private and are never displayed to other bidders.

How do I know if I've been outbid?

You will receive an email notifying you that someone has outbid your highest bid price. If the auction is still open, you will have a chance to place a new bid or proxy bid by going back to the auction page or by logging into My Account.

How can I monitor the status of my bids?

You can monitor the status of your bids on all auctions by clicking on the Active Auctions and Watchlist tab in the My Account section.

How do I know if I've won the auction?

After you have won the auction, you will receive an email notification with payment instructions. Once we receive and process your payment, we will notify the seller and instruct them to prepare the merchandise for pick up and/or delivery to the shipping address on file.

How can I cancel a bid?

A bid is a binding contract. Once the bid has been placed, it cannot be cancelled or retracted.

Why does the auction closing time get extended when the auction is about to close?

When a bid is submitted within the final 3 minutes of an auction, we automatically extend the auction closing time by 3 minutes in order to prevent auction sniping - the practice of placing a bid just as an auction is about to close. The auction will be extended as many times as necessary until there are no bids placed in the last 3 minutes before closing. The automatic auction extension benefits buyers because it gives you more time to respond with a new bid, rather than losing the merchandise to a sniper.

I am a new/first time buyer on UK-Liquidation, and I have already won 2 auctions. Why can't I place a bid on any additional auctions?

It is our policy to allow first time buyers to have no more than 2 outstanding transactions that require payment at one time. Once your outstanding transactions have been paid, you are free to continue bidding until you win an additional auction. As soon as your first transaction is complete, you will be able to bid without any restrictions. A completed transaction is one that has been paid, received, and the merchandise has been approved by the buyer.

Payment

How do I pay?

If you are the winning bidder of an auction, as soon as the auction is closed you will receive an e-mail notification with payment instructions. You may pay for your auctions online by logging into My Account and click on Pending Transactions in the My Account tools.

What are the different payment options?

1. Credit card - Buyers may use a valid Credit Card to pay for any UK-Liquidation transaction. However, first-time buyers may not use a credit card to purchase used or salvage assets until after they have completed their first transaction on UK-Liquidation Simply enter the credit card number in the form provided at the time of payment and your transaction will be processed automatically using our secure server. Auction winners based outside the UK can only make payment by wire transfer.

2. Wire Transfer - Buyers based both inside and outside can pay for their transactions by wire Transfer. Please note that buyers are responsible for any banking charges that may occur and all transactions must be in GBP Sterling.

What does it cost me to buy on UK-Liquidation?

We do not charge a fee to register or browse through our marketplace. As a winning bidder, you pay the final auction price, a buyer's premium, and appropriate shipping fees, which are collected by us prior to goods being shipped from the seller's location.

What is a Buyer's Premium?

A buyer's premium is a standard auctioneering fee that helps cover the cost associated with sourcing products, marketing auctions, running the marketplace and managing services such as payment collection, fulfillment, shipping and inspection.

When is my payment due?

Payment by winning bidder is due immediately upon the close of the auction. This payment includes the full amount of the winning bid, the buyer's premium, and finalized shipping charges. Payment must be received within 3 working days of auction closing to avoid any penalty and/or cancellation.

Is there a penalty if I don't make my payment on time?

If payment is not received within 2 working days then a late payment fee may be charged.

Is your payment processing secure?

Yes. All payment information will be stored and processed using our secure server. All the data is transferred in an encrypted format, and it can only be decrypted by the processing bank or by us.

Which currencies do you accept?

Currently, we only accept payment in pounds Sterling (GBP).

Which types of credit cards do you accept?

We accept all major Credit and Debit Cards.

Can I pay for more than one transaction at once?

No. Each transaction must be processed individually.

How do I check the status of my payment?

We will notify you via email as soon as your payment has cleared. You can also check the status of your payment online in My Account.

How long does it take for a payment to clear?

All payments appear in your UK-Liquidation account within 1-3 days of processing.

Why don't I see the credit card information I entered when placing my bid?

The credit card information you entered before you placed your bid was required for verification purposes only. Credit card information is encrypted for your security. You will not see the credit card number when making payment, as it would jeopardize the security of your information.

Shipping

Who is responsible for shipping and/or shipping costs?

The buyer is responsible for all shipping costs. For buyers based inside the United Kingdom, UK-Liquidation will arrange and manage the shipping using one of our shipping partners. Buyers based outside the United Kingdom must arrange their own shipping at their expense.

Can I arrange my own shipping?

No. Any delivery arrangements outside of our regular courier services must be collected in person only. All collections must be made by the credit card holder. Buyers based outside the United Kingdom must arrange their own shipping, however prior to making any arrangements they must contact us at contacts@uk-liquidation.co.uk where a member of the customer service team will be happy to help to ensure a smooth collection process. Please be aware that we require at least 24 hours notice before collection.

How can I consolidate my shipment?

For information on consolidating your shipping please contact the Customer Service team on 01908 607749.

How long will it take for me to receive the items?

Depending on the shipping method, shipment can take up to 2 working days.

Can I pick up from the product location?

Yes. If the buyer wishes to collect from the product location, the (purchase) credit /debit card holder MUST be present to complete the transaction along with proof of purchase and additional ID if required. Once identification has been confirmed, we recommend that the buyer inspects the pallet to confirm that the product is “as sold” and maybe required to sign a product release form to remove the stock from the pickup location. Once the product has been removed from the location, NO claim/s can be raised. All products must be collected from the product location within three working days of payment. If you require further details about how to collect your products then please email a member of our customer service team at contacts@uk-liqudiation.co.uk . Please be aware that we require at least 24 hours notice before collection. Failure to notify us of your collection could result in delay or non release of your products.

After Receiving Merchandise

Are there any guarantees on the merchandise?

No guarantees are, or should be, implied outside of what is listed in the auction description.

What do I do when I receive the merchandise?

In cases where UK-Liquidation has arranged the shipping, you must verify immediately the content of what you received and confirm that it conforms with the condition and quantity described in the auction. If it does not conform, you must note this on the Bill of Lading and file an online dispute form within a reasonable period of time (excluding weekends and national holidays) of receiving the merchandise. For more information on filing a dispute , please contact us. You must log in to your account in order to view this form.

If you have picked up the merchandise from our warehouse, you have waived your right to file a dispute, as you or your agent has already physically handled the merchandise at this point.

Submitting a Dispute

How can I file a dispute for merchandise I have received?

If you wish to file a dispute, you must submit our online dispute form within 2 working days (excluding weekends and bank holidays) of receiving your merchandise. For more details and to access our online dispute form, please click here. You must log in to your account in order to view this form.

Who is responsible if the merchandise I receive is not in the condition stated in the auction listing, missing parts, or grossly misrepresented?

If the items were damaged in transit, UK-Liquidation will file a claim with the carrier/shipping service and provide a resolution to the buyer. If the items received are not in the condition stated in the auction, are missing parts, or are grossly misrepresented, you should file a dispute claim. Once a dispute claim is filed, UK-Liquidation will investigate the matter and come to a resolution to be adhered to by both buyer and seller. For more information on filing a dispute claim, please click here. You must log in to your account in order to view this form.

Can I return the merchandise after it has been delivered?

This would be determined during the dispute process. For more information on filing a dispute claim, please click here. You must log in to your account in order to view this form.

NOTE: Please do not return ANY merchandise unless instructed by UK-Liquidation, as this would prevent us from matching your merchandise with your account and dispute case. We cannot guarantee a refund until a dispute claim has been settled in your favor.

Account Management

How do I monitor my transactions?

You can monitor active and completed transactions from your account.

How do I add items to my watchlist?

You can add items to your watchlist two different ways:

  • Category Page - You can select auctions you are interested in by checking the boxes next to the auctions, then click on the "Add checked items to watchlist" link located at the top and bottom of the list.
  • Auction View Page - Click on the link at the top of the auction listing to add the item to your watchlist.

You can view aucions from your watchlist in your account.

Where do I view questions and answers I have asked about an item?

You can ask a seller a question by clicking on the "Questions and Answers" link at the top of the auction view page. By clicking this link you can also view other questions buyers have asked about the auction.

There is also a link in your account that will show you specific questions you have asked about an auction and the sellers response.

How do I set up a search agent?

You can create and manage search agents from your account. Search Agents are simply searches you name and save. The Search Agent does the rest. They find auctions matching your unique search criteria and they email auction results directly to you. Results are emailed twice a week, on Tuesdays and Thursdays. Notifications for all of your agents will come in a single email. You can also run your Agent anytime here on our Search Agent page.

Where do I manage my profile?

You can manage your profile from your account. Here you can change your contact and password information.

Other Questions

Will UK-Liquidation ever ask me to provide personal information via e-mail?

No. UK-Liquidation will never ask for your personal information - including usernames, passwords, and credit card details - through e-mail. If we need to request any personal information we will contact you by phone or will send an e-mail asking you to contact us by phone.

If you receive an e-mail purporting to come from UK-Liquidation that asks for personal or sensitive information, do not respond to that e-mail and forward it immediately to contacts@uk-liquidation.co.uk. The practice of sending such e-mails is known as "phishing," which is the criminally fraudulent process of attempting to acquire sensitive information by masquerading as a trustworthy entity in an electronic communication. If you believe you have received a phishing e-mail, please contact us immediately at the address above.

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